Service Delivery Manager

We are representing a well-established global brand with strong roots in the manufacturing of high-tech products. The company is recognized for its thoughtful, innovative and sustainable approach to product design and its consistent delivery of quality across markets. Their culture blends warmth and a respect for people, with technical expertise and a vision to make a positive impact on the planet.

To support continued growth in Europe, the organization is launching a new European Business Centre in Riga, Latvia. It will become a core part of the European operational network, supporting various business functions. Apply now and became a part of this newly established organization in Riga.

Key Responsibilities:

• Work with functional owners to define and then report the service delivery, ensuring consistent, high-quality service outcomes.
• Monitor and report on SLAs and KPIs, identifying trends, risks, and opportunities for improvement.
• Collaborate with internal stakeholders to ensure timely resolution of service issues and seamless service continuity.
• Identify opportunities to enhance / improve process standardisation and automation to enhance efficiency and scalability.
• Lead customer engagement and feedback initiatives, ensuring the SSC remains responsive, transparent, and customer-centric.
• Role model and contribute to a culture of diversity and inclusion.

Requirements:

• Proven experience in service delivery or operations management, within shared services or global business services environments.
• Strong operational management and service delivery leadership skills.
• Demonstrated experience in improving service performance.
• Proficiency with service desk and workflow automation tools.
• Strong analytical and problem-solving mindset with experience in process optimization.
• Proven ability to lead cross-functional teams, manage competing priorities, and deliver results in a fast-paced environment.
• Bachelor’s degree in Business Administration, Information Technology, or a related discipline.

What the Company offers:

Opportunity to gain professional experience in an international company.

A wide range of employee benefits and bonuses - health insurance, local budget for well-being.

Monthly salary: 3500 - 4333 EUR Gross (based on experience and competences).

Working place & mode: Riga, hybrid work.

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